Refund policy

HER by Toya Cosmetics – Return & Refund Policy

At HER by Toya Cosmetics, we are committed to providing high-quality beauty products that promote Healing, Empowerment, and Restoration. Due to the nature of our cosmetics, we have a strict return and refund policy to ensure the safety and satisfaction of all customers.

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Returns

For hygiene and safety reasons, all sales are final. We do not accept returns or exchanges on any cosmetic products once they have been shipped.

We kindly ask that you double-check your order before completing your purchase.

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Exceptions for Damaged or Incorrect Items

If you receive a product that is:

Damaged upon arrival
Defective
Incorrect (wrong shade or item)

Please contact us within 3 days of receiving your order at [support@herbytoya.com] with:

Your order number
A description of the issue
Clear photos of the item and packaging

Once verified, we will issue a replacement or store credit at our discretion.

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Refunds

Refunds are only issued if:

A product is proven to be defective
The wrong item was shipped and we are unable to replace it

If approved, your refund will be processed to the original payment method within 5–10 business days. Please note that shipping costs are non-refundable.

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Lost or Stolen Packages

HER by Toya Cosmetics is not responsible for packages lost or stolen after delivery. Please ensure your shipping address is correct and secure. For concerns, contact the carrier directly.

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We’re here to help!

📧 Email: hercosmeticsbytoya@gmail.com

📍 Website: www.hercosmeticbytoya.com

Thank you for supporting HER by Toya – where beauty speaks life.